Welcome to SkateHaven Store’s FAQ section! As a premium figure skating apparel and equipment retailer, we’re here to answer your questions about our products, services, and policies. Below you’ll find detailed information to help enhance your shopping experience.
About SkateHaven Store
Who is SkateHaven Store designed for?
Our store caters to figure skaters of all levels – from young beginners to competitive athletes. Our product range particularly serves:
- Competitive figure skaters needing high-performance outfits
- Teen and child skaters (ages 4-6 through AS sizes)
- Skaters looking for premium brands like IceDress, ChloeNoel, and Elite Xpression
- Those needing specialized skating accessories (bags, bodywear, warm-up outfits)
What makes SkateHaven products special?
Our products are designed by skaters, for skaters, featuring:
- Competition-grade materials that combine aesthetics with performance
- Specialized categories like skating overalls, jackets, and bodywear
- Premium dress collections from top brands
- Functional skating bags from EDEA and Jackson
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
- Faster checkout
- Order tracking
- Purchase history
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to modify or cancel. We’ll do our best to accommodate your request before shipment.
Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Shipping & Delivery
Where do you ship?
We ship worldwide, excluding some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving 10-15 business days after dispatch
- Free Shipping (orders over $50 USD): Via EMS, arriving 15-25 business days after dispatch
How can I track my order?
You’ll receive a tracking number via email once your order ships. All shipping methods include tracking from our Milwaukee warehouse to your doorstep.
What about customs fees?
International orders may be subject to customs fees, which are the recipient’s responsibility. These vary by country and aren’t included in our prices or shipping costs.
I have a competition coming up – can I expedite my order?
We recommend ordering well in advance. For urgent competition needs, please contact us at [email protected] before placing your order for expedited options.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be:
- Unworn and in original condition
- With all tags attached
- In original packaging
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, please allow:
- 5-7 business days for processing
- Additional time for your bank to post the refund (typically 3-10 business days)
Product Questions
How do I choose the right size?
Each product page includes detailed size charts. For competition outfits, we recommend:
- Measuring carefully while wearing your skating undergarments
- Considering stretch vs. structured fabrics
- When in doubt, contact us for sizing advice specific to the brand
Do you offer gift services?
Yes! During checkout, you can:
- Add a gift message
- Request gift packaging
- Ship to an alternate address
Can I get advice on competition outfits?
Our team includes experienced skaters who understand competition requirements. Email us at [email protected] with:
- Your skating level
- Event type
- Style preferences
Contact Us
Have questions not covered here? Our skating-enthusiast team is ready to help!
Email: [email protected]
Physical Address: 4212 Johnny Lane, Milwaukee, US 53212
Thank you for choosing SkateHaven Store – where performance meets elegance on the ice!