Privacy Policy

Last Updated: [Insert Date]

At SkateHaven Store (“we,” “us,” or “our”), we value your trust as much as we value the precision of a perfect triple axel. This Privacy Policy explains how we collect, use, protect, and share information when you visit havenskating.com (the “Site”) or purchase our premium figure skating apparel and accessories.

1. Information We Collect

To provide you with championship-level service, we collect:

• Personal Information: When you make a purchase, create an account, or contact us, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Details: Information about the figure skating products you purchase, including size preferences for dresses, bags, or bodywear.
• Technical Data: IP address, browser type, device information, and pages visited to optimize your browsing experience.
• Communication Records: When you contact our team of skating enthusiasts, we keep records of those interactions.

2. How We Use Your Information

Like the careful stitching in our competition-grade skating outfits, we handle your data with precision for these purposes:

• Process your orders for skating apparel and ensure proper delivery
• Provide customer support for products like EDEA Ice Skating Bags or Elite Xpression Dresses
• Improve our product offerings and website functionality
• Send you relevant information about new collections (e.g., ChloeNoel Skatewear Dresses or IceDress Dresses) if you opt-in
• Prevent fraud and maintain the security of our payment systems
• Comply with legal obligations

3. Data Sharing and Disclosure

We maintain the confidentiality of your information with the same dedication as an elite skater maintains their routine:

• Service Providers: We share information with trusted partners who assist with payment processing (like PayPal), shipping, and marketing—only to the extent necessary.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve skaters worldwide (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We protect your data with the same rigor as our figure skating outfits protect athletes:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Tokenization technology so we never store your full payment details
• Regular security audits and monitoring

While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords and protect your login information.

6. Your Rights and Choices

You have control over your personal information, just as you have control on the ice:

• Access: Request a copy of your personal data we hold.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restriction: Request limitations on how we use your data.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies—small data files—to enhance your shopping experience:

• Essential Cookies: Necessary for site functionality, like remembering items in your cart.
• Performance Cookies: Help us understand how skaters navigate our site to improve layout and product displays.
• Marketing Cookies: Allow us to show relevant ads for products like Jackson Ice Skating Bags or Figure Skating Warm Outfits.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

8. Children’s Privacy

While we sell Child-Teen Dresses (4-6 – AS), we do not knowingly collect personal information from children under 13 without parental consent. Parents can contact us to review or delete their child’s information.

9. Changes to This Policy

We may update this policy as our business evolves. Significant changes will be communicated through our website or email. The “Last Updated” date at the top indicates the latest revision.

Thank you for trusting SkateHaven Store with your figure skating needs and your personal information. We’re committed to protecting your privacy with the same dedication we bring to crafting premium skating apparel.