At SkateHaven Store, we take pride in crafting premium figure skating apparel that performs as beautifully as it looks. However, we understand that sometimes a return or exchange may be necessary. Our policy is designed with the same precision and care that goes into our Elite Xpression Dresses and EDEA Ice Skating Bags.

Our Return Promise

We accept returns within 15 days of receiving your order for most items in their original condition (unworn, unwashed, with tags attached). Your satisfaction is as important to us as the perfect landing of a triple jump.

Please Note: For hygiene reasons, we cannot accept returns on Figure Skating Bodywear and Figure Skating Tops unless they arrive defective or damaged.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear SkateHaven Team,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name, Size, Color]

Reason for return: [Please specify]

I would prefer: [Refund to original payment method / Exchange for [Product Name, Size, Color]]

Thank you,
[Your Full Name]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please include:

  • All original packaging
  • Tags still attached
  • The completed return form (we’ll email this to you)

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Step 3: Processing

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Your new item will ship within 1-2 business days with the same shipping method as your original order

Exchange Options

Prefer a different size or style? We’re happy to exchange your item for:

  • Another size in the same style (e.g., ChloeNoel Skatewear Dresses)
  • A different color in the same style
  • Store credit for future purchases

Due to limited stock, we recommend checking current availability before requesting an exchange.

International Returns

For our global customers (excluding some Asian and remote regions):

  • Mark the package as “RETURNED GOODS” to avoid customs fees
  • We recommend using a trackable shipping method
  • Original shipping costs are non-refundable

Damaged or Incorrect Items

If your Figure Skating Outfit or Ice Skating Bag arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage or incorrect item
  3. We’ll arrange a prepaid return label if needed

Skate With Confidence: We stand behind every stitch in our skating apparel. If you have any questions about our return policy, our team of skating enthusiasts is ready to help at [email protected].