Last Updated: [Insert Date]

Welcome to SkateHaven Store! These Terms and Conditions outline the rules and regulations for using our website (havenskating.com) and purchasing our premium figure skating apparel and accessories. By accessing our site and making a purchase, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide (excluding some Asian and remote regions). By using this site, you confirm you are at least 18 years old or have parental/guardian consent.

1.2 Intellectual Property Rights

All content on this website, including product designs, images, logos, and text, is the exclusive property of SkateHaven Store and protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

User Responsibility: You agree not to copy, modify, or create derivative works from our website content without express written permission from SkateHaven Store.

2. Product Information

2.1 Product Descriptions

We take pride in offering high-quality figure skating apparel including:

  • Performance dresses (Elite Xpression, IceDress, ChloeNoel Skatewear)
  • Technical gear (Figure Skating Bodywear, Jackets, Overalls)
  • Specialized accessories (EDEA and Jackson Ice Skating Bags)

While we strive for accuracy in product descriptions and images, slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with details.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment information on our servers.

User Responsibility: You warrant that all payment information provided is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch)
  2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.2 International Orders

International customers are responsible for any customs fees, taxes, or import duties. These are not included in the product or shipping costs.

User Responsibility: Please ensure your shipping address is complete and accurate. SkateHaven is not responsible for delays or additional costs due to incorrect addresses.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery, provided items are:

  • Unworn and unwashed
  • With original tags attached
  • In original packaging

Note: For hygiene reasons, Figure Skating Bodywear and Tops cannot be returned unless defective.

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order details
  2. Wait for return approval and instructions
  3. Ship items back with completed return form

Return shipping costs are the customer’s responsibility unless the item was incorrect or damaged.

5.3 Refunds and Exchanges

Refunds are processed within 5 business days of receiving returned items. Exchanges are subject to product availability.

6. Liability and Disclaimers

6.1 Product Use

While our products are designed for figure skating performance, SkateHaven Store is not liable for any injuries resulting from product use.

6.2 Website Operation

We strive to maintain uninterrupted service but cannot guarantee the website will always be available or error-free.

6.3 Limitation of Liability

SkateHaven Store’s total liability for any claim related to your purchase is limited to the purchase price of the product in question.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

8. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website.

9. Contact Information

For questions about these Terms or any other inquiries:

SkateHaven Store
4212 Johnny Lane
Milwaukee, US 53212
Email: [email protected]

Thank you for choosing SkateHaven Store for your figure skating needs. We appreciate your trust in our products and are committed to serving you with the same excellence you bring to the ice.